S-I-S-T LLC (trading as System Intelligence Strategic Tactics, "S.I.S.T"), 605 W 9th Street, Unit #4116, Austin, TX 78701, USA, operates SIST // BLACK GLASS and is the data controller for the personal data described here. That means we decide why and how your data is used.
WHAT WE COLLECT AND WHY
- Account data — your email address and login credentials. Used to create and secure your account and to contact you about the Service. Legal basis: performance of our contract with you.
- Case data — investigation inputs and stage checkpoints saved for interruption recovery, completed reports, and evidence metadata and original files when you explicitly back up the PARALLAX vault. Used to provide the Service. Legal basis: contract.
- Security telemetry — trusted network IP address when available, approximate country, state/region, city and county when supplied by our hosting provider, network operator, browser/OS description and a random per-tab session identifier, page categories visited, time spent, and request patterns. Available only to authorized administrators for service monitoring and protection against intrusion, abuse and fraud. This log excludes search terms, case identifiers, URL query strings and evidence contents. Location is not verified residence; VPNs and shared networks affect accuracy. We do not collect hardware IDs or use browser fingerprinting. Legal basis: our legitimate interest in keeping the Service secure.
- Free-plan fair use — a one-way scrambled code made from a device cookie and your network address (the raw address is not kept in this record), compared over a rolling 30-day window. Used only to stop the free plan being claimed repeatedly with new accounts. Legal basis: legitimate interests in preventing abuse.
- Usage data — feature usage and error reports. Used to fix problems and improve the product. Legal basis: legitimate interests.
- Support messages — what you send us. Used to answer you. Legal basis: legitimate interests.
- Purchase records — credits and plan status linked to your account. Used to give you what you paid for. Legal basis: contract. Card details never reach us; Paddle handles payment data.
WHO WE SHARE IT WITH
- Service providers — hosting, database, AI analysis, search and error-reporting providers that process data on our instructions.
- Paddle.com, our Merchant of Record, for sales, subscription management, payments, tax compliance and invoicing. Paddle is a separate controller for that data.
- Professional advisers — legal and accounting, where needed.
- Authorities — where the law requires it.
We do not sell your personal data. Some providers are outside the UK and EEA; where that happens we rely on adequacy decisions or Standard Contractual Clauses.
HOW LONG WE KEEP IT
Account and case data stay until you delete the case or close your account, then are deleted within 30 days. Security telemetry is kept up to 12 months. Purchase records are kept as long as tax and accounting law requires. After that, data is deleted or anonymized.
YOUR RIGHTS
Depending on where you live, you can ask for access to your data, correction, deletion, restriction, portability, or object to processing based on legitimate interests, and withdraw consent where we relied on it. Contact us and we will respond within one month. If you are in the UK or EEA, you can also complain to your data protection supervisory authority.
SECURITY
We use appropriate technical and organizational measures, including encryption in transit, access controls, row-level database isolation so you can only reach your own data, and active intrusion monitoring.
COOKIES AND LOCAL STORAGE
We use only essential cookies and browser storage: to keep you signed in, and to store cases you save locally on your device. We do not use advertising or third-party tracking cookies. You can clear this data in your browser settings, though doing so signs you out.
CONTACT
For any privacy request, email S-I-S-T LLC at support@systemintelligenceandstrategictactics.com or use the in-app support chat. Postal mail: S-I-S-T LLC, 605 W 9th Street, Unit #4116, Austin, TX 78701, USA.